Over the years that Royale Chauffeurs has been operating it has developed an enviable list of both corporate and private clients. This has been achieved by installing some key values and objectives that sets the standard for what clients can expect of how we serve them.
Reputation and Integrity
Many of our client companies have been founded upon some core values – integrity, quality, trust and innovation, we believe we have driven our business to do the same. We understand the importance of gaining the trust of our customers by delivering a consistent level of service, always ensuring we understand exactly what our Client wants from us, and delivering on that every time, every journey
We constantly strive to enhance our reputation and therefore lead our business with what we believe is a high level of integrity. We set quality goals across all of our operations with the objective of creating long term relationships with our clients, which we believe is the only way of creating a sustainable and profitable business
Our journeys don’t just start when we collect the client, our system allows ease of access to us, affective allocation of drivers and vehicles, progress monitoring/tracking and through to providing detailed billing solutions. As an example, our booking system, which is accessible to account holders, allows us to achieve a high level of efficiency when co-ordinating bookings.
Delivering Customer Value
We believe that good communication is key in maintaining good relationships with our clients. From the moment a booking is taken there is a series of emails, text messages and phone calls that will ensure the client, driver and customer is kept informed of the progress of the order
We constantly monitor traffic conditions as well as flight information so that our ‘Always on Time’ policy is maintained. We have the ability to react to changing situations so that the client is never left waiting and Royale Chauffeurs have the capacity to cope with the largest demand for executive transport.
Development & Innovation
We understand that our efficiency and capability will be accelerated by employing and developing our operations with the latest technology, allowing constant innovation in the service we provide. We believe that our customer’s needs should be a key guide for what we do, and our constant focus is to develop our business in line with that aim.
Most of our corporate customers are “Striving for Eco-Efficiency” Similarly, we believe in our sector we have a responsibility to become, to the maximum possible, an eco-efficient enterprise, and continuously seek ways to reduce our carbon and environmental footprint.
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